What Adjusters Actually Need to Track, and Why the Carrier System Does Not Cover It
A claims system tracks the claim. It does not track the adjuster. The four things that fall between the two, and where the cost shows up.
Read it →Insights
Writing from the field, not from the sidelines.
Notes on documentation, communication, and claims leadership from a licensed independent adjuster who has actually worked the files.
How to Run a Leadership Book Study for Your Team, Congregation, or Relief Group
A step-by-step guide to running a leadership book study — choosing the book, pacing the sessions, facilitating discussion, running large groups, and finishing with a Certificate of Facilitation.
Read it →When the Storms Don’t Come: How Adjusters and Firms Can Use a Slow Catastrophe Season
No U.S. hurricane landfall in 2025 and a quiet 2026 have hit adjusters and IA firms hard. How to keep building — low-cost upskilling, stronger habits, and readiness for the next storm.
Read it →Leading People After a Disaster: How to Communicate, Calm, and Coordinate
Guidance for leaders after a disaster — claims managers, relief coordinators, pastors, and community leaders: how to communicate clearly, steady people, and coordinate recovery.
Read it →Why Claims Escalate: The Gaps That Start Long Before the Dispute
By the time a claim is contested, the conditions that made it contestable are usually already in the file. Three friction points that show up later as escalation — and the practical version of fixing them.
Read it →Before the Storm: A Pre-Season Readiness Checklist for CAT Adjusters and Claims Leaders
A practical catastrophe-season readiness checklist for CAT adjusters, IA firms, and claims leaders: licensing, equipment, guidelines, communication, and the human side of deployment.
Read it →From Top Adjuster to Claims Manager: The Skills Nobody Trains You For
Promoted from adjuster to claims supervisor or manager? The competence trap, the four shifts that define the new job, and a first-90-days plan for new claims leaders.
Read it →How to De-Escalate an Angry Policyholder: A Field Guide for Adjusters
Practical de-escalation for insurance adjusters: why policyholders get angry, what to say first, how to explain a decision, and how to set boundaries without losing the file.
Read it →How to Build a Defensible Claim File: Documentation That Holds Up Under Review
Claim file documentation best practices for adjusters: record the reasoning, not just the result, so the file holds up in a carrier audit, a reinspection, or litigation.
Read it →Free · every Monday
The Monday Claim
One story from the field, one lesson, one question. Three minutes. Join and we will send you The Defensible File Checklist today.
Two ways to start
Read one book, or book twenty minutes.
Both are cheap. One costs you the price of lunch. The other costs you a slot in your calendar. Neither commits you to anything.
