Three books that form one standard — the file, the conversation, and the team. Plus the field kit that keeps you sharp through the season.
Build clear, organized, defensible files. Document findings that support decisions under review. Reduce escalation through structured communication. Apply litigation awareness from first notice of loss — not after the dispute.
Build trust with policyholders. Reduce conflict before it escalates. Navigate the conversations nobody prepared you for — and set boundaries that protect you without costing you the file.
The transition from high-performing adjuster to credible leader. Leading CAT teams through surge events. Building accountability without burning out the adjusters you depend on.
Team pricing starts at 25 copies. At 250 or more we include a free 60-minute session with your managers — because books don’t change behaviour on their own. The conversation around them does.
Purpose-built planners for the pace of claims work — one for daily handling, one engineered for catastrophe deployment.
Sixty seconds on what they are and why we built them.
The Efficient Adjuster™ Daily Planner · 1:07
Structured daily planning built for the pace of claims work — sharpen focus, manage the load, and lead with clarity under pressure.
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The CAT-ready edition. Purpose-built for storm season and deployment, when the volume surges and every day counts.
View on Amazon →Also published: the Mind Reset puzzle series, for the drive home. Find everything on the Amazon author store →
Two books on leading people through the wake of a disaster — for CAT rosters, IA firms staffing a surge, and everyone else at the table after the worst day.
Leading After the Storm has been out since 2025 — a #1 New Release in Risk Management that year.
Book two, Leading Before the Storm — everything that should have been decided before the wind arrived — lands September 2026.
Both are cheap. One costs you the price of lunch. The other costs you a slot in your calendar. Neither commits you to anything.