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02 · For claims leaders

You were promoted for being the best adjuster in the room.

Nobody told you that’s a completely different job. The skills that made you exceptional — owning every detail, being the one who gets it done — are the exact skills that will make you a mediocre manager, and a miserable one.

The competence trap
The competence trapBest adjuster on the team. Fourteen months into managing it.
The competence trap

Three signs you’re in it.

Sign 01

You’re still working files

Files you should have delegated. And you’re telling yourself it’s faster this way.

Sign 02

Your team brings you problems

Not solutions. Because you always solve them, so they’ve stopped trying.

Sign 03

You feel like a fraud

And you can’t tell anyone, because you’re supposed to be the expert.

If you recognised any of those: it isn’t a character flaw. It’s a training failure — and it isn’t yours.

Free · 8 minutes · No call required

The Claims Leadership Self-Assessment

A scored diagnostic across four dimensions: documentation standards, communication under pressure, decision-making, and team leadership.

You get a personalised report showing where your team is strongest and where the files are most likely leaking — plus a 30-day action plan.

Leading a team? The same instrument is used as the pre/post measurement in our firm programs — so the score you get today is the baseline you’d measure against.

Your results are yours. We don’t share them with your employer.

Want your organization to pay for this?

Most people read this on their own time and pay out of their own pocket. That’s backwards — it’s exactly what a training budget is for. We’ll give you the memo to send your director. Fill in two blanks.

Get the memo

Two ways to start

Read one book, or book twenty minutes.

Both are cheap. One costs you the price of lunch. The other costs you a slot in your calendar. Neither commits you to anything.

Communicate, Connect, and Lead Lead the Claim Claim the Lead