Nobody trained you for the part after the inspection.
The scope is the easy half. The file, the phone call, the angry contractor, the homeowner who is not really angry about the roof — that’s the half that ends careers, and nobody covers it.
Practical, immediately usable, written by someone who has stood in the driveway.
Files that hold up
Documentation standards, the difference between a factual record and a conclusory one, and how to write a coverage position someone else can defend.
Conversations that don’t escalate
Expectation-setting, de-escalation, boundaries, and how to deliver a decision without creating a lawsuit.
A career that lasts
Storm season, deployment, decision fatigue, and the honest conversation about burnout that this industry refuses to have.
The three books
Start with Lead the Claim if you want your files to hold up. Start with Communicate, Connect, and Lead if the hard part is the people.
Read one book, or book twenty minutes.
Both are cheap. One costs you the price of lunch. The other costs you a slot in your calendar. Neither commits you to anything.
