She asked me if she was going to be okay.
Standing in a driveway. House behind her, mostly gone. I had my scope sheet. I had my camera. I had forty hours of pre-licensing and a company laptop.
I did not have an answer.
Claims is a human profession. We train it like a technical one.
We teach coverage, estimating, and documentation — all essential. Then we send someone to the worst day of a stranger’s life and act surprised when they burn out in eighteen months.
The claim that goes to litigation usually didn’t fail on the estimate. It failed in a conversation. The adjuster who quits usually isn’t leaving over money. And the manager who’s drowning wasn’t a bad hire — she was the best adjuster on the team, promoted into a job nobody ever trained her for.
These are not soft problems. They show up in cycle time, litigation spend, turnover cost, and carrier service scores. We just don’t measure them, so we don’t fix them.
Efficient Adjuster™ exists to change that.
Dr. Karissa Thomas
Licensed independent insurance adjuster with catastrophe and large-loss experience. Career educator. Author.
She has handled daily claims, large losses, and catastrophe deployments for national and regional carriers, independent adjusting firms, and state-level claims organisations — and holds a doctorate in educational leadership alongside an executive MBA.
That combination is the whole point. Generic leadership vendors don’t know claims. Claims vendors don’t teach leadership. Efficient Adjuster™ is built in the space between them.
Licensed Independent Adjuster
Doctorate, Educational Leadership
Executive MBA
What’s the moment nobody trained you for?
We’d like to hear it. It’s usually where the next thing we build comes from.
Read one book, or book twenty minutes.
Both are cheap. One costs you the price of lunch. The other costs you a slot in your calendar. Neither commits you to anything.
