Standard 01
The File
Defensible documentation, professional judgment, and litigation awareness from first notice of loss. Delivered roster-wide.
ProtectsCarrier contracts · audit scores · litigation spend
03 · For firms, TPAs & carriers
Your carrier isn’t auditing your estimates. They’re auditing your files.
And that file is being written by someone nobody ever taught to write one that holds up. Efficient Adjuster™ sets the standard across your roster: documentation, communication, leadership. Then we measure whether it moved.
3
Standards, one system
Pre / post
Measured, not assumed
Per seat
Scales with your roster
What we deploy
Three standards, mapped to three lines on your P&L.
Standard 02
The Conversation
De-escalation, expectation-setting, and boundaries — the conversations that prevent the complaint that becomes the lawsuit.
ProtectsComplaints · reopens · adjuster attrition
Standard 03
The Team
Leadership development for team leads, supervisors, and CAT leaders — including how to lead through a surge.
ProtectsManager turnover · roster return rate · service scores
Before you look at pricing
Three numbers you can check without taking our word for anything.
777 vs 337
Claims satisfaction, by ease of communication
Same claim, same payout. Satisfaction more than doubles when the policyholder finds it easy to communicate with you. The failure points are voicemails, repeated calls, and no follow-up — not coverage.
J.D. Power, 2025 · n=5,178
+52%
Nuclear verdicts, year on year
135 verdicts of $10M+ against corporate defendants in 2024, totalling $31.3bn. The file your newest adjuster wrote this morning gets read in that environment.
Marathon Strategies, 2025
33%
Of entry-level insurance hiring is in claims
You are putting the newest people into the most emotionally demanding and legally exposed job in the building — and promoting your best technicians to lead them.
Jacobson Group / Aon, Q1 2026
And the number that cuts against us: voluntary turnover across carriers actually fell to 8.1%, and 43% plan to hold headcount steady — a fifteen-year high. The industry is not bleeding people.
We are not going to sell you a retention crisis that the data does not support. The problem is narrower and worse: a stable headcount of undertrained adjusters, led by untrained managers, writing files into a litigation environment that has moved sharply against you. The full evidence →
Pricing
Priced per seat, because your roster is people — not a book order.
Every new hire is a new seat. Programs renew annually.
Roster Readiness Session
$7,500
Half day · virtual or on-site
- Live session with your team leads
- 50 books included
- Built around your loss types
- The place most firms start
The File Standard
$109
Per adjuster / year
- Lead the Claim
- Defensible File checklist
- Documentation standards audit
- Escalation-prevention scripts
- Onboarding module
Most firms choose this
The Full Stack
$189
Per adjuster / year
- All three books
- Leadership assessment — pre & post
- Facilitator guide (run it yourself)
- Quarterly office hours
- Annual results report
Leadership Cohort
$1,450
Per leader
- Six live sessions, 90 min each
- Pre/post assessment
- Peer cohort
- Direct access to Dr. Thomas
Annual partnership — from $45,000. Full Stack across every seat, the leadership cohort, two on-site days, pre-season readiness, and a post-season debrief. For firms that want the standard to be theirs, not a course they bought.
Bulk books only? We’ll do it — 25+ copies at tiered pricing, and a free 60-minute session with your managers at 250+. But books don’t change behavior on their own. The conversation around them does. Ask us for the honest recommendation.
Two ways to start
Read one book, or book twenty minutes.
Both are cheap. One costs you the price of lunch. The other costs you a slot in your calendar. Neither commits you to anything.
