Everyone knows what to do while the wind is blowing. What nobody prepares for is the ninety days afterwards — the exhaustion, the anger, the people who were steady in week one and are breaking in week six.
Two books on leading through catastrophe. Leading After the Storm has been out since 2025. Leading Before the Storm — the one that should have come first — lands September 2026.
A CAT deployment is the highest-pressure, highest-turnover, highest-failure event in this profession. It is where the files get thin, the conversations get hot, and the people who were fine in March quietly come apart in September.
These two books are not written only for adjusters — they are written for anyone leading people through the wake of a disaster: IA firms staffing a surge, carriers standing up a CAT operation, emergency managers, agencies, and community organisations. The claims world sits right in the middle of that, and it is the part of it nobody trains for.
How to communicate, calm, and coordinate in the wake of disaster. Written from catastrophe claims floors and drawn on cases from Puerto Rico to Kerala to the Eastern Cape — the leadership work that begins when the response ends and everybody else has gone home.
The one that should have come first. Everything an organisation should have decided, staffed, documented, and said out loud before the wind arrives — because almost nothing about a catastrophe response is actually decided during the catastrophe.
Out September 2026. Get told the day it lands.
Ninety days from home, three hours of sleep, and a queue of people having the worst week of their lives. This is the honest book about what that costs and how to survive it.
You are about to put hundreds of people into a disaster zone. Almost none of them have been prepared for the human half of it. That is a retention problem, and it is fixable before deployment — not after.
Claims is one seat at the table after a disaster. These books are written for the whole table.
The perfect primer for my new path. It strengthened my resolve and reminded me of my purpose — to lead with compassion, empathy, and presence.
The best book on crisis response in the current moment — realistic, compassionate, and deeply practical.
Books do not prepare a roster. A session does. We run pre-deployment readiness sessions for CAT teams: the conversations, the documentation standards, and an honest briefing on what the next ninety days will do to your people.
It is July. Your roster is already out there. If last season’s return rate was not what you wanted, the fix starts now. Not in November.
Both are cheap. One costs you the price of lunch. The other costs you a slot in your calendar. Neither commits you to anything.
